Virgin Mobile. 8. Account - Mobile. . 4. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. We’ve just got Virgin Media Broadband. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. 8. What to do if Virgin Media Web Safe isn't working. Websafe is blocking websites while the setting is turned off in settings. 8 and Secondary 8. on 05-01-2023 17:27. You can choose to block access to all adult sites. Forum Team. Just as I should. Disabled 2. You can change this by clicking on the toggle to switch on or off when needed. Please try the following. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. You can find more help with your TV settings on your box. Click on Disable Channel Optimization and then on Apply changes. this time the setting also changed itself to " Enable Channel Optimization". Log in to your account to activate Virgin. Log in to My Virgin Media. be supported by evidence. 0. I understand that if we turn off the entire router off, it messes with the configuration, so ideally - keep the router on and turn the wifi off. Everytime i save my changes it resets my settings so that nothing is blocked. If the person's VM landline is provided via the connection on the back of the VM hub, this is referred to as a connection in 'Purple Zone'. AtlasVPN: A fast and secure VPN that is great for streaming. You shouldn’t need to ask these questions of customers. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Options. Virgin Media Security Bypass: Virgin Media has also made a few changes to their service, affecting the IPTV service. By logging in to your child’s Virgin Media Mobile account, you can switch on Parental Control. Adjust the settings according to the level of protection you want. Toggle the button next to Child Safe option to turn it Off. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Virgin Media Web Safe allows you to restrict certain types of. Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. SpeedI have WebSafe ChildSafe enabled, and use it to block websites (including roblox. 55 REPLIES. VODAFONE. I've not changed any settings, but my phone updated recently, not sure if this could have affected websafe. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. Please click on the purple envelope to. I have been bashing my head against a wall trying to figure out why the game won't sync with the servers. Plug in all your devices. Vodafone If you would like the Web Safe settings changed, let us know as this can be a work around for now. Regards, Steven_LSorted now, had to pinhole it. My Virgin Media app. This lets you manually addQuickStart, set up and connections. Once logged in, select ‘My. Open any browser and, in the address bar, type Virgin Media IP address — 192. This is what I tried to enter. For VIRGIN MEDIA WEB SAFE. Click on Manage Web Safe. on 11-02-2023 12:31. I have checked these settings and they are looking active and showing they are working. Every attempt bounces me back to the 'My Account' page. When the mouse is over that option, there should be a URL that shows in the bottom left hand corner of the page. Please accept our apologies for the difficulties you are having with turning websafe off. Web expert Mark Goodwin said: "Dear @virginmedia, please turn off websafe until you know it's not breaking things for everybody. 24: 0. It’s easy to turn on. ago Web Safe is not implemented on the router - it's in place upstream in the Virgin Media network. 57. 4. It may take up to 24 hours for the change to be. Best wishes. on 19-10-2022 07:04. org. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web. 8. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. The problem is clearly described in the Subject Heading of this particular Forum Query. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you changed the computer's network settings to use any Public DNS does that re-gain access. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. . It’ll help to protect any device that’s connected to your Virgin Media home network. Child Safe show is off but it's on and can't change it. . At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Same as if you try to watch pronhub on mobile data (without turning off adult filter from your provider), switch to your VPN bypasses all the operator filters and blocks. Settings. Thanks. This includes restricting children from accessing inappropriate or adult content. 100. Use a free web proxy and enter Use the Get Magnet Link site. 2. 2. Entertain me; Broadband Deals. At present everything wired works perfectly. google (disable when using mobile data) 0 Kudos Reply. The "Web Safe" or "Child Safe" setting may be enabled and blocking access. . What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. Your account. Networking and WiFi. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. To activate Virgin Media Parental Controls select ‘ACTIVATE’. You can go look up how to change the DNS in whatever operating system you are using yourself. If you want to turn it off again, you can do so whenever you like. 1 useful. For fraudulent e-mails, forward to phishing@virginmedia. 168. Welcome to the community and thanks for taking the time to post your issue on the forums. 1. Then click Apply. 220. I just want to turn off web safe. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Thanks for your response. Click Apply. 1 To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. Account - Mobile. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. 2. try going to if Web Safe is on this site should be blocked. Joining in. Just sign in to My Virgin Media and change your settings. 8. Advanced Settings -> Wireless -> Wireless Signal. With this guide you can Fix UK ISP block issues by disabling certain features that block Kodi Builds and KODI Addons, certain APK, Streaming websites and stop them from working as they should. Simply sign into your Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Clear searchMalware is a type of malicious software, designed to infect your device to manipulate or damage it. Get NordVPN - the #1 VPN for Virgin Media. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and. You can even reboot your Hub from the comfort of your sofa. on 02-09-2023 18:58. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. Select the ‘Security & Parental Controls’ option. Go to My Apps. 7: 3043: 58: virgin media child safe not working: 0. Next, enter in your username and password. Hello, This very strange as unable to reproduce the origin of this redirect you all talking about. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Our aim is to respond to these needs by removing barriers they may face or avoiding creating such barriers in the first place. But if I could create a guest network, then make my kids' devices connect to that, and enable Web Safe, they would be "protected". Please try the following. A couple of days later, did the same for 5 and it stopped transmitting and appeared disabled in the GUI. We should be able to change it as I can for the 5gz also have read on here it’s something to do with the hub updated which they still have not seemed to fix since 2022 hop the vm staffe will read and help. virgin media. 1 or 192. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setTry sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder select Account settings > Online security and disable Virus Safe and/or Child Safe -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 3: 9787: 18: take child lock off virgin media: 0. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. Simply sign into your Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. virgin media turn off websafe: 0. Go to Account Settings >> Online Security >>> Websafe >>> Child Safe ( Off / On ) 1 Kudo. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. It scans every app you download, flags potentially harmful websites and blocks malicious content from your SAFE browser. I know the Hub 5 has a modem mode. 0. opens perfectly in both Firefox and in Edge. Open any browser and, in the address bar, type Virgin Media IP address — 192. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. 8. in/myVM . . Tick Do not request a PIN. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Hey amoVM, thank you for reaching out and I am sorry you are having some connection issues again with this. 168. For example, Google's DNS Servers are Primary 8. From there the Web Safe can be accessed and configured. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Select Parental Controls in Virgin Media Web Safe. 1. We'll be more than happy to assist from here!on 18-01-2023 20:59. Welcome to My Virgin Media Sign in or register to manage your account. I do not pay the extra £3 a month for the internet security. 0. run the Standard test and confirm the Hostname. Any such application must be made to the High Court directly and must: clearly indicate your identity and status as an applicant. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. You may want to start by seeing what your site report looks like using a tool like Blocked. ago. Forgot to check for a few weeks (sorry) 🙂. To be frank, this is not on Virgin Media to solve this for you. Hello sadsal, Thank you for reaching out to us here, welcome to the community. Any website unsuitable for children is blocked by default. I can't do this. If you got your own router then they will usually offer you a built-in timer to do this. Over 400 servers in the UK and over 5,500 worldwide. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. If you can not log into your Surfshark account, skip the first suggestion. 67. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Choose Off, and press Save. Go to My Apps. 0 Kudos. Please sort this as its messing up my connection. Click on Manage Web Safe. Account - Cable. 4. Children under 13 can use the site but their account must clearly state in its bio that it is being managed by a parent or guardian. Move message to Spam folder (default) Flag a message as. Browse. To confirm private browsing is on, you will see the word inPrivate beside your address bar. 2. I have checked the systems at our side and there is no issue. Im having the same ballache redirecting as people have been having since 2021. Virgin Media's DNS must be used for Web Safe to work. virgin. Here you’ll find all the help you need for Virgin Media related problems and issues. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Virgin Media; My Virgin Media;. Hi , Thank you for coming back to us about this ongoing issue. com, minecraft. Web Safe only works on devices connected to your Virgin Broadband at home. Cannot Turn Off Websafe and Child Safe in Security matters a week ago;1. The next day, both transmitting and both showed as enabled in the GUI. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. What to do if Virgin Media Web Safe isn't working. 0. 67. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Once logged in you will see 2 filters; Virus Safe and Child Safe. For Android: Settings >> Connections >> More connection settings >> Private DNS. uk Virgin Media UK Launch FREE Web Safe Network Level Filtering Service - ISPreview UKHi there, thank you all for your help. Also consider try the old site to see if that allows the change to be made. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). Set “Private DNS provider name” to: dns. Just to confirm, are you making these changes to your Virgin Media websafe via the online account, or through a browser or 3rd party security software? Here to help 🙂. Sadly, internet customers across the UK are prohibited from. Yes I'm aware. You were in conversation with me 3 weeks ago about the same problems. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Recently I tried to map my Mac's Google domain to force SafeSearch settings on (via Google's instructions here), but since then, the WebSafe on my Mac stopped blocking websites it should. 1 ACCEPTED SOLUTION. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 255. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. If you’d like to change the. Learn how you can change Web Safe settings to turn Child Safe off. "Virgin Media not only offers comprehensive parental controls for your home wifi, it also enables you to keep a degree of control on what your little darlings are looking at on their mobile phone. Looking on here and also Twitter it looks like many o. We recommend keeping Virus Safe on. The setup with the Hub 5 is similar to the 3 or 4. Click ‘Save settings. Any help appreciated. 3 weeks ago. 159. Websafe not turning off in Security matters a week ago; Websafe Off but still blocking sites in Security matters 2 weeks ago; Websafe not working in Switched On Families a month ago; Cannot turn off web safe since yesterday in. Post back here if you wish to see the issue resolved, i. If you changed the computer's network settings to use any Public DNS does that re-gain access. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. TBH only recently checked and all websafe was off. You will be prompted to enter your PIN Number. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. . 1. FYI be aware that this solution requires you make the change to every device connecting to the network unless you wish the remain devices to be restricted by Web Safe. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. 3. com. Select Parental Controls in Virgin Media Web Safe. Child safe is marked as off on my account, however however websites are being blocked. Please enter your email. 1 Virgin Media is committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements. in Security matters Thursday; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks ago; child website stuck on in Security matters 09-09-2023; Websafe Stuck On in Security matters 07-09-2023; WebSafe settings not being saved in Security matters 04-09-2023Mobile Your Account. Networking and WiFi. IP address 192. Hi Erin, have you checked your websafe settings? ^AB. It may take up to 24 hours for the change to be. If you haven’t changed your password, the default one is placed on the bottom of the router. 1. Your link takes me to the internet security page, and it shows how to switch on parental control. Subnet prefix length 255. The easiest way to access websites blocked by your ISP is by connecting to a VPN. Click on Disable Channel Optimization and then on Apply changes. Here you can change your network name (SSID) and password, choose which. What is the website,. 8. You’ll pay nothing for 3 months (with no payment details. 168. Parental controls block websites and applications that you think are unsuitable for your child. After looking at this post, I realised that might be due to my Mac's DNS setting being changed. Connect to the router with a LAN cable. 17-04-2023 12:57 - edited 17-04-2023 12:58. FYI Web Safe only works if Virgin Media's DNS is being used. And possibly the best thing about Web Safe is it. Reply. 8. If you're still having issues changing your settings, please let us know. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Reply. You will need to disable PLUSNET SAFEGUARD Once your broadband service is ready, go to the Plusnet SafeGuard control panel and click the ON/OFF button at the top of the screen ( this can take up to 2 hours to take effect ) For PLUS NET SAFEGUARD. If it’s not a technical issue you need help with then we’re here to support you on. Virgin Media. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. What to do if Virgin Media Web Safe isn't working. Please make your own thread in the future 🙂. Press Home on the remote. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. From within your browser, click on the Advanced settings option. I have to manually click ‘Load Content’ on the email to download them. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. 0. [How-To] - Disable websafe feature on. Check your service status; Basket ; My accountVirgin Media . For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. Install our free Parental Controls software. com. Sign in . If it’s not a technical issue you need help with then we’re here to support you on. In this case, I am sending you a private message to further look into this. Set the DNS entry for (and any other Google ccTLD country subdomains your users may use) to be a CNAME for forcesafesearch. 168. Settings Parental Controls and select the setting to “off” to disable parental controls. Click My Apps. Click Mark as Helpful Answer and solved, or use Kudos to say thanks. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. I’ve tried re-booting the hub etc but no joy. 8. Use a VPN app. 4. Take a look at the pull-out tab on the side of the Hub 3. Apologies for the websafe issue, this is a known issue so I'll PM you now to get some details and raise to our IT team. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. ThanksRe: Manage Websafe settings. 8) and CloudFlare (1. The first is categories. 3. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Can someone advise from Virgin how to sort this out? - 5084023. e. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Access your bills, diagnose faults and manage your package. We recommend keeping Virus Safe on. Parental controls are a set of tools designed to protect and keep children safe online. This age limit applies to most social media sites and has been dictated by US law through the Children's. Navigate to the My Apps tab and select Web Safe from the menu. Mobile Your Account. At worst, it’s using resources. • · Register or sign in at Virgin Media - My Virgin Media with your primary username and password. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. If site loaded without issue go to next step otherwise Web Safe is working as expected; go to is the AS Name reported as Virgin Media: Yes, then post back here to have issue flagged to the forum team as they are best placed to help further. . Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. 1. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Go to Child Safe and click Turn Off. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. To turn off filters simply choose the days from the drop down then select a start time for the filters to go off and an end time so the filters become active again After you have selected the days and times, click Save changes and your settings will be saved, you'll see a confirmation messageA work around is to put the DNS servers in your device, use 1. If you changed the computer's network settings. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Under advance setting there is an option for Firewall click on that and select IPSec, L2TP, and PPTP pass-through and save. 123,8. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. However, if you want to receive a notification from some apps, then there’s a feature that allows app targeting notification. Account - Mobile. 0 you will need to use 192. If your Virgin Mobile is connected to your home broadband, you can browse protected. An extremely fast, security-focused VPN that supports more than a dozen router firmwares. A VPN circumvents restrictions by encrypting and sending all of your traffic through a tunnel that is decrypted once it reaches the VPN server. 2. Regards. Advanced Settings -> Wireless -> Wireless Signal.